FAQ / Employees

How can I start using ePassi?

Please contact your employer. Your employer registers the employees for the service.

Once your employer has activated ePassi, you will automatically receive a notice of the implementation and credentials for using the service by email or SMS.

How can I use ePassi?

Once your employer has activated ePassi, you will automatically receive a notice of the implementation and credentials for using the service by email or SMS.

The free mobile app is used for most ePassi payments. If you do not have a smartphone, you can pay with an SMS (when paying for lunch) or by calling our service number (only for sports). Most sports and culture service providers ask for your phone number and use it to identify you for the charge. Additionally, payments via our online service enable purchases from service providers who are not using a cash register or who normally invoice their customers.

In the merchant search, you can see the payment methods available at each service provider. Regardless of the payment method, the system reports the benefit user’s name to the service provider for identification purposes.

Instructions for benefit users:

ePassi is a fully electronic payment method. There are several ways to use the balance depending on the service provider’s field and ability to accept different payment methods.

Sign in at www.epassi.fi. Your username is your mobile number, and you received the password by email or SMS. If you have lost your password, you can request a new one by clicking the “Forgot your password?” link.

In your account, you will see your real-time balance, the services you use, and your other information.

In the merchant search, you can browse the available sports and culture locations as well as restaurants. You can also see which payment methods are accepted by each merchant. Get the ePassi app on your phone, and you can use the same credentials for payments and everything else mentioned above.

All employers have received detailed instructions on using the payment methods by email.

Payment methods

Mobile payment: payment made with the app

– Lunch and sports

SMS: secondary payment method for all phones

– Lunch and sports

One-time payment: charge made with the phone number

– Sports and culture

Online payment: payment of invoice in the ePassi online service

– Typically for event participation fees, sports clubs’ fees, and culture course fees

Payment by phone call (this is how it all started): calling the ePassi service number and providing the product code in the sports provider’s price list; a receipt is delivered by SMS.

– Sports and culture (to be replaced with the app)

Login failed

Your username is your mobile number, which your employer has submitted to ePassi.

Check the password and remember that it is case sensitive.

If you have requested a new password, check that there are no blank spaces before or after the number.

If necessary, you can request a new password here »

Also check with your employer that you have been added as a beneficiary.

Forgot your password?

Your username is your mobile number without hyphens or spaces (e.g. 0401234567).

You can request a new password here »

Payment to the wrong place / Double payment

If you have made a double payment or a payment to the wrong place, contact the company concerned. The merchant where the wrong payment has gone has to confirm by email (kista.saxberg@epassi.fi) to ePassi, which payment must be canceled (name, time and amount). We do this because, after the payment transaction, ePassi has no right to interfere with the payments made without the permission from the merchant. The merchant can also cancel the payment if less than an hour has elapsed from the payment transaction.

Payment without a reference number

Please provide us with the details of the payment: name, sum, date, and the recipient’s bank account number.

A service fee of €5 is charged for processing payments made without a reference number. The sum will be returned to your ePassi account.

OmaRaha / adding balance yourself

If your employer has enabled the OmaRaha service, you will see the “OmaRaha“ section when you sign into your account in the ePassi online service (and not the app). There, you can add balance to your account. Here you will find your personal reference number. Note that you will need to use the reference number to add balance to your account. The minimum amount to add is €50.

If your payment does not appear in your ePassi account after a few business days, check that you used your personal reference number for the payment. You can find your reference number in your ePassi account. If you copied a previous payment, the reference number may be missing or incorrect. We charge a service fee of €5 for processing payments made without a reference number.

If you did not use a reference number, please provide us with your name, sum, and date of payment, and we will transfer the amount to your ePassi account once we have reviewed the transaction.

The OmaRaha amount is used in order to receive the employer contribution for the provided benefit. Together, the two make up the Lounassaldo balance available for the meal benefit.

The contribution you add yourself and the number of business days left in the current month affect the available balance as follows:

When you add your own contribution, the system automatically adds the employer contribution according to the number of business days left in the current month. If the amount you add exceeds the business days left in the month, the system does not add the following month’s employer contribution for the full OmaRaha amount. Rather, the employer contribution is automatically added on the 1st day of each month. As a result, the OmaRaha balance may be higher than the available Lounassaldo balance.

If you add €100 on the 1st day of the month and spend the entire balance before the end of the month, no balance is carried over to the following month. The new balance will be available to you once you add a new contribution. You need a minimum of €6.40 of own contributions for lunch purchases. You can add a new contribution at any time to get the benefit available to you.

A €5 service fee for refunding OmaRaha amounts (the refund is performed manually) is deducted from the balance. The amount is refunded to the bank account within 5 business days.

My phone number has changed. How should I proceed?

Please contact your employer. Employers maintain employee phone numbers and, for security reasons, only your employer can change your phone number in the system.

Incorrect Lounassaldo balance

The Lounassaldo balance displays the maximum amount that is available to you in the current month. The rest of your contribution is added to the balance at the beginning of the following month.

I have not received a refunded OmaRaha amount

The bank transfer is performed manually, and you should see it in your bank account within 1–3 business days.

Payment by invoice

Even if a service provider is not a registered ePassi merchant, you can pay an existing ePassi Sportti invoice.

1) Log in with your personal credentials at the ePassi website.

2) In the menu, choose “Online payments”.

3) Enter the service provider’s name in the “Select service provider” field and choose “Pay by invoice” if the merchant is not found in the menu.

4) Complete the required fields and attach a copy of the invoice.

5) Click the “Pay” button that appears once you have entered all the information. The payment is immediately deducted from your balance.

You must have an invoice from the merchant that includes your name, description of the service, sum, and date. The invoice must be paid at least 7 days before the due date. We do not process invoices that are added to the system after this period.

Communication error in the app

If you cannot make a payment due to a communication error in the app, you can also pay by sending an SMS to +358 50 902 3456.

Enter the merchant ID, a blank space, and the amount.

For example: “39097 9.80”.

You can obtain the 5-digit merchant ID at the checkout.

Then, you will receive a receipt of the purchase on your phone. Show the receipt at the checkout. The receipt is valid for 15 minutes from making the purchase. The ePassi logo flashes while the receipt is valid. This is for preventing misuse of the system.

 

Validity of the benefit and termination of employment

The benefit is valid until the end of the calendar year. Then the benefit is zeroed. At the end of the employment relationship, the validity of the benefit is defined by your employer. Normally the benefit ends with the employment relationship. The access privilege expires on the end date of the employer’s online service.

End date is the expiration date of the benefit, after which our system disconnects the access privilege and automatically removes the employee. If necessary, you can inquire from your employer.

If you pay by phone call, you will need a 5-digit code

If you pay by calling +358 200 49000, you are asked to provide a 5-digit code. You can obtain it from the merchant or view it in the merchant’s details.

My status is set to “interrupted”

Your employer manages all employee information; in this case, the employer has interrupted your access to the benefit. Please contact your employer.

Can I pay for a massage with ePassi Sportti?

According to the Tax Administration’s guidelines, massage is not considered to be a sports activity. Therefore, ePassi Sportti & Kulttuuri is not intended for paying for massages. However, if the employer has activated the ePassi Hyvinvointi balance, it can also include massages.

Finnkino

Buy a ticket of your choice or pay for a booked ticket at the Finnkino box office. Tell the cashier which product you would like and that you are paying with ePassi. Then, the cashier asks for your phone number and ID and charges the price to your ePassi account. With ePassi, you can also pay for personal serial tickets at Finnkino.

You can use the sports benefit to pay for equipment rental

With ePassi Sportti, you can also pay for equipment rental at a ski resort, for example. Check with the sports center if you can use ePassi for equipment rentals. Please remember that the sports benefit is for personal use only.

Loading a personal Travel Card

If your company is using ePassi Työmatka, you can load your personal Travel Card at R-kioski stores and the HSL/HKL customer service points with the available ePassi balance. To load the card, tell the cashier that you are paying with ePassi, provide the phone number registered with ePassi and present your ID (you do not need to use your phone for this).

My phone number is still active at my former employer

You may have only one ePassi account, at a time, so your previous employer will need to delete your information from your account prior to the launch of a new account.

If there is still some benefit left from the previous job and you have agreed that you have the right to use it, your current employer may create another account by adding one zero to your phone number at the registration stage. In this case, you have two valid accounts that you can sign in and the benefits you can use. To sign up for a new account, sign up with the 00 start number.

If there is no longer left any benefit in your old account, contact your former employer and ask them to remove you from the ePassi system. After that, your current employer can create new credentials for your phone number.

Suggest a new merchant

On the ePassi.fi home page, click the link for employees. If you know that a merchant does not accept ePassi payments, suggest that it should join our network by filling in the merchant suggestion form. Please only suggest merchants there is a genuine need for. This refers to the services that you can use with your subsidized employee benefit according to the Tax Administration’s guidelines.

NFC payment

Contactless payment (NFC). Contactless payments are available in some restaurants that are using an ePassi reader. Usually, these restaurants are employer-specified contract restaurants. The NFC functionality enables quick payment of the fixed-price lunch at the restaurant. The payment is made by holding the payment instrument near the reader. This can be a phone that supports contactless payments or an NFC key fob.