Frequently Asked Questions – Employers

ePassi Plus – a comprehensive service for employers with more than 20 employees

The customer company signs a contract with ePassi and agrees on the details of the implementation with our sales service. When the company has provided the information of the persons to receive the benefits, the benefits are activated for them at the agreed time. The benefits can be easily managed in our online service, and our automatic reports provide real-time information on their usage. We also offer various employee communication materials to support the implementation of ePassi. Our customer service helps you with all the stages of implementation.

ePassi GO for companies with fewer than 20 employees – a convenient way to start using the benefits right away

ePassi GO is designed for SMBs that want to start using the benefits right away. The company registers in our online service and specifies and assigns the benefits to the employees. The benefits will become available when the invoice is marked as paid. All the benefits can be easily assigned and managed in our online service, and our automatic reports provide real-time information on their usage.

Start using the benefits here

Once employer has activated ePassi, employees will automatically receive a notice of the implementation and credentials for using the service by email or SMS.

In the merchant search, you can see the payment methods available at each service provider. The service provider can use the user’s name to verify that they are entitled to the benefit.

All employers receive detailed instructions on using the payment methods by email for distribution to the personnel.

Payment methods

Paying with ePassi app

ePassi mobile app is recommended for ePassi payments. Download the free ePassi app from your app Store or Google Play.

  1. Select service provider from the app
  2. Enter the amount or selected service
  3. Accept the payment and show the receipt from the app to the The receipt is valid for 15 minutes.

One-time payment - Paying with your phone number

Most sports and culture service providers ask for your phone number and use it to identify you for the charge. Prepare to prove your identity when you want to use this payment method.

  1. Tell the cashier you want to pay with
  2. Tell your mobile phone number and the amount you want to pay with ePassi.
  3. Present your ID.

Paying with SMS (Lunch, sport, culture)

If you do not have a smartphone, you can pay with an SMS (when paying for lunch, sport, or culture) if the service provider accepts a text message payment.

  1. Enter the merchant ID, a blank space, and the amount. For example: “39097 9.80”. You can obtain the 5-digit merchant ID at the checkout.
  2. Send a text message to number 050 902 3456.
  3. Then, you will receive a receipt of the purchase on your phone. Show the receipt at the checkout.

Online payment - Payment of invoice in the ePassi online service

Some service providers and events, such as some sports clubs, event participation fees and culture course fees, cannot accept conventional payments. Instead, they'll give you an invoice that you can pay in the ePassi online service. Check the Online payment service providers in the ePassi web page.

1. Affordable

The costs are based on actual usage without tying up capital.

2. Diverse network

The most diverse network of merchants, almost 20 000, which is immediately available to the employee.

3. Ecological

Mobile payment has no manufacturing and logistics for payment instruments or the related emissions or costs.

4. No loss

Employer does not pay for unused benefits or balance transfers

5. Administration

The amount of benefit can be proportional to the employment relationship. The employer manages the benefit and the period of validity. The employer may terminate the benefit at the end of the employee's employment. The benefit of part-time and fixed-term workers may be proportional to the duration of the employment relationship. The management of benefits is fully automated, allowing the employer to save time and effort. With ePassi you can avoid orders, distributions and other unnecessary management.

6. Automated administration

Employer can track statistics online in real time.

7. Reliable

A reliable system that complies with the Tax Administration’s guidelines.

8. Easy to use

ePassi is easy to use and payment method is always with the employee.

9. Felxible

A flexible mobile payment method that enables paying the correct amount every time. The most convenient way to use non-taxable employee benefits, thereby providing savings for the employer and employee.

10. Made in Finland

ePassi is a Finnish company and employs people in Finland, Nordic countries and elsewhere in Europe.

Only the employer can change their employees’ phone numbers. Changes can be made by signing into the ePassi online service with the company’s credentials.

ePassi GO – for companies with fewer than 20 employees

The invoice comprises the monetary balance added to the payment method and the service fee according to the price list for distributing the benefits in advance. The added balance becomes available to employees once the payment for the invoice is received. The employees can use the balance until the end of the year which the benefits were allocated for. At the end of the year, any unused balance is taken into account in the invoicing for the following calendar year. The added balance and the service fees related to the transactions are exclusive of VAT. The valid price list is available on the ePassi GO website.

ePassi Plus – for companies with more than 20 employees

Please contact our business sales team.

The employer decides whether the benefit is issued for the full year. If an employee is added to the system without an activation date, the service divides the benefit automatically in relation to the remaining months. If an employee is added in April, for example, the benefit is assigned for a total of nine months. If the activation date is set to January 1, 201x when adding the employee, they receive the benefit for the full year. Additionally, each benefit has a benefit-specific activation date.

A percentage (e.g. 50) is specified for the part-time employee, and the system assigns the benefit to the employee according to this percentage.

The benefit’s activation and expiration dates are specified for the fixed-term employee, and the system assigns the benefit according to this period. If the fixed-term contract is extended, the expiration date is changed and the system reloads the balance automatically according to the new period.

The employment relation expiration date can be added to the employee information. End date is the expiration date of the benefit, after which our system disconnects the access privilege and automatically removes the employee’s active employees.

The system retains the information of all employees five years after this year according to the taxpayer’s instructions. If the employment relationship has already ended, you can immediately terminate the employee’s access by clicking the “Remove Employee” link. Employees removed from the beneficiaries will continue to appear in the usage reports.

If you cannot make a payment due to a communication error in the app, you can also pay by sending an SMS to +358 50 902 3456.

Enter the merchant ID, a blank space, and the amount.

For example: “39097 9.80”.

You can obtain the 5-digit merchant ID at the checkout.

Then, you will receive a receipt of the purchase on your phone. Show the receipt at the checkout.

If you have made a double payment or a payment to the wrong place, contact the service provider. The service provider can cancel the payment if less than an hour has elapsed from the payment transaction.

If it has been longer than an hour from the payment transaction: The  service provider has to confirm by email to ePassi (, which payment must be canceled (name, time and amount). We do this because, ePassi has no right to interfere the payments without the permission from the service provider.