FAQ / Merchants
The merchant selects the payment methods that it wants to support.
The free mobile app is used for most ePassi payments. If a customer does not have a smartphone, they can pay with an SMS (when paying for lunch), providing their phone number (except for lunch), or by calling our service number (except for lunch).
Many providers of sports and culture services charge the payment by asking for the user’s phone number for identification purposes without using another payment method. However, it is recommended that everyone uses the mobile payment. Additionally, payments via our online service enable purchases from service providers who are not using a cash register or who normally invoice their customers.
In the merchant search, you can see the payment methods available at each service provider. Regardless of the payment method, the system reports the benefit user’s name to the service provider for identification purposes.
Mobile payment: payment made with the app
– Lunch and sports
SMS: secondary payment method for all phones
– Lunch and sports
One-time payment: charge made with the phone number
– Sports and culture
Online payment: payment of invoice in the ePassi online service
– Typically for event participation fees, sports clubs’ fees, and culture course fees
Payment by phone call (this is how it all started): calling the ePassi service number and providing the product code in the sports provider’s price list; a receipt is delivered by SMS.
– Sports and culture (to be replaced with the app)
Charging a one-time fee at the merchant
This payment method is not available to restaurants.
Log into the ePassi online services with the merchant credentials and choose “Charge a one-time fee” from the menu. Fill in the required fields to perform the charge.
RECOMMENDATION: The customer can perform the same action with the ePassi mobile app. The customer pays the desired amount, receives a receipt in the app, and presents it to the recipient of the payment.
Two credentials for merchants
A merchant always has two credentials that enable viewing and editing the details of the company and location, respectively. Each location is linked to a company that has signed a contract on the transmission of payments with ePassi.
- Company/service provider’s credentials (the username comprises letters).
The service provider’s information is only visible to ePassi and the company. Among others, this includes information on settlement and all the content necessary for bookkeeping. These credentials are used by the management of the company.
- Location’s credentials (the username comprises numbers).
The location’s information includes the information visible to customers as well as the day’s transactions, content necessary for cash register reconciliation, and a list of verification codes. These credentials can be used by the location’s personnel.
Both credentials can be used for charging a one-time Sportti & Kulttuuri fee from a customer.
Do I need to verify ePassi payments online?
There is no need for separate verification of payments. The receipt that the customer receives in the ePassi app or by SMS verifies the transaction. Both of these receipts include the customer’s name, sum of payment, timestamp, and the service provider’s name and merchant ID.
Obtaining additional ePassi codes
This section is only for service providers that are using the old phone payment method. Contact us by email or phone or submit a support request, provide your location’s name, and let us know how may additional ePassi codes you need.
My company information has changed; do we need a new contract?
A new contract is not needed. You can update the information yourselves in our online service.
Settlement of ePassi payments
Payments made with ePassi are automatically transferred to the service provider’s bank account. The service provider should see the payment in their bank account within 2–3 business days, with “ePassi Payments Oy” as the sender. The service provider must ensure that the bank account information in the ePassi online service is up to date. The valid service fee is deducted from the settled amounts.