Interested? 
Epassi Lunch eases the lunch rush and attracts new customers. Nevertheless, the benefit can be used outside lunch hours, too.
Epassi applies for contract catering as well. It recognizes the agreements automatically – so no more name lists and hassle with billing! Our Epassi Resta service helps you control the payment transactions and the information required for the Incomes Register.
The lunch benefit is meant for paying meals only. It can’t be used for buying alcoholic beverages, tobacco, or goods and services.
The Epassi sport benefit can be used to pay personal sport services. These include:
- Using sport facilities
- Renting sport equipment (e.g. in skiing)
- Participating in sport courses
- Entrances to sport facilities
- Training lessons
With culture benefit ePassi users can pay for tickets to enter events, shows, concerts or any payments, that are valide for paying personal culture experiences.
The wellbeing benefit is an appreciated employee benefit that applies to a wide range of wellness services outside occupational health care, like a massage, a medical examination package, or a dentist consultation.
Epassi Wellbeing covers services like physiotherapy or osteopathy as well. Instead, services related to esthetics can’t be paid with a wellness benefit.
Tickets for personal travel can be paid with the commuting benefit.
The benefit can be used to upload value or time periods to your personal travelling card - it can't be used to pay for separate one-time tickets.
As a merchant, you’ll receive two usernames and two passwords to Epassi. The other one is meant for the company use (merchant), the other for the branches.
You can order a new password here. For renewing the password, you’ll need your company’s username. If you don’t know it, please contact us.
After receiving a new password, enter your username into the Epassi online service. The password link will be sent to you as an email and SMS. Open the link and change the password.
If the link doesn’t open, copy it (including the last == characters) and paste it to a new tab. Write a new password and press “Save.”
Remember to log in to Epassi as a Merchant:
If the Epassi logo does not move, the receipt is not valid. The receipt is valid for 15 minutes from the time of payment.
We settle the Epassi-related payments to your company’s bank account automatically four times a month.
The account will be seen on your bank account in 2–3 days. The payer will be Epassi Payments Oy. The minimum account is €50 unless agreed otherwise. If the sum falls short of €50, it waits for cumulating and will be paid after exceeding the limit. We’ll decrease the service fee from the account.
Please make sure that your bank account information is correct. You can check them by logging into the Epassi online service with your company user ID.
Settlements are payed on 1., 8., 16., and 24. day.
As a merchant, you’ll receive two usernames and two passwords to Epassi. The other one is meant for the company use (merchant), the other for the branches.
As Epassi always makes a contract with a company, not individual branches, you’ll need two credentials for different purposes.
With company credentials, you’ll get to inspect the accounting information, etc – the data essential for company management. This information won’t be available to anyone else besides Epassi and the company ID holder. Via company credentials, you can also manage the branch information.
With branch credentials, you’ll get to inspect the payment traffic, cashier data, check code lists, etc. Additionally, you can edit the information shown for the customers on the Epassi website. The branch workers usually are the ones using branch credentials.
Both user IDs can be used to charge customers for single payments for sport, culture, and wellbeing benefits.
When becoming an Epassi merchant, your company automatically gets one product row on the Epassi APP. If you wish for more of them, please contact us via email (info@epassi.fi), online service, or phone, and tell us how many product rows you need. Please note there shouldn’t be more than five rows at use – otherwise, they won’t fit a phone’s screen.
As a service provider, you can cancel an incorrect payment transaction via the online service itself if less than a week has passed since the payment.
Log in to the Epassi online service with the site ID or your service provider user ID. Select the desired payment under “Statistics” and “Cancel”, then the payment will be canceled and the amount will be returned to the customer’s Epassi account.
If more than a week has passed since the incorrect payment transaction, you can cancel the payment by contacting us.
Enter the date and amount of the payment, the customer’s name and the verification code in the message.
We do not cancel payments at the customer’s request or by phone.
You can update your address, contact details, and bank account information in the Epassi online service, so the new deal isn’t required. Instead, if your corporate ID has been changed, you must register as a new merchant.
We are happy to help with all Epassi related questions. You can contact us from the button below.
You can also reach us by phone, 0200 69 000.
For Alipay, WeChat Pay, and Siirto contacts: Eetu Klingberg +358 46 921 1175
Emails: firstname.lastname@epassi.fi
Having an Epassi pay button is easy and profitable – thanks to it, some merchants have even doubled their sales.
We’ll offer your company a service and interface depiction that you need for implementing the ePassi pay button. If required, we are happy to help your developers to activate the button. Please contact us, and we’ll send you instructions: Eetu Klingberg, eetu.klingberg@epassi.com, +358 46 921 1175
Epassi customer service can add payment methods to your account. Contact Epassi customer service by email to info@epassi.fi or by calling 0200 69 000.
Didn't find what you were looking for?
You can find more answers on our support site, where you can also submit a request to our customer service.
