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Contact Us

Need advice on setting up or using ePassi? Contact us!

Online customer support

See frequently asked questions, search for solutions by keyword, or leave us a support request to get a personal answer from us.

We aim to respond to requests as soon as possible, and no later than the next business day.
Support & FAQ

Call
0200 69 000

If you need urgent help, you can always call us.

Customer support is available by phone:
Mon-Thu 8.30 AM - 5 PM, Fri 8.30 AM - 4 PM
Closed on weekends & holidays.
Calling fee 1,75 € + local line cost (mobile line cost)

Note: Our customer support is closed between 12.00-12.30 during July 2021.
Call us 0200 69 000

Support for employers

You can quickly contact us by leaving a support request or email aftersales@epassi.fi

Sales for employers

Southern, Southwestern and Eastern Finland
Niilo Koivisto +358 50 462 7759
Teemu Kunttu +358 50 516 0554
Anssi Raitio +358 50 464 1171
Julia Matikainen +358 50 511 0435
Eetu Klingberg +358 46 921 1175

Western, Central and Northern Finland
Miikka Melantie +358 44 064 6363

Email: etunimi.sukunimi@epassi.fi

Support for merchants

Well-being, Sports & Culture
Riikka Sivula 040 548 0459

Restaurants
Arlena Urjo +358 40 847 9197
Joonas Vilmi +358 400 617 767

Alipay, WeChat Pay and Siirto
Daniela Nittoli +358 50 317 2497 (Finnish & English)
Sharine Li +358 50 365 4091 (English & Chinese)


Email: firstname.lastname@epassi.fi

Postal Address

ePassi Payments Oy

Pohjoinen Rautatiekatu 25
00100 Helsinki
Support

Submit a support request

or call us 0200 69000

Mon-Thu klo 8:30 AM - 4.30 PM
Fri 8.30 AM - 4 PM
1,75 € + lnc/mcc
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