Customer support

6.8.2019: disruption detected in ePassi service. Issue mainly corrected. We apologise for the inconvenience. Read more here.

In case you need to change your phone number, name or activate a benefit or issue regarding contribution amounts please turn to your employer, they manage this information.

For other issues, call or contact customer support on our web service:

Call 0200 69 000
Price per answered call 1,75 € + Inf (mcf)
Mon-Thu 9.00-16.30, Fri 9.00-15.30.

Contact persons

Merchants (e.g. restaurants, gyms)

Wellbeing (massage), Sport and culture: Riikka Sivula, 040 548 0459, Mirko Melantie 044 064 6361 (Vaasa/Tyky)
Restaurants: Toni Lehtinen, 050 351 9579
Commuting: Riikka Sivula, 040 548 0459

Sales employers

Niilo Koivisto, 050 462 7759
Teemu Kunttu, 050 516 0554
Miikka Melantie, 044 064 6363 (Vaasa/Tyky)
Anssi Raitio, 050 464 1171
Antti-Pekka Seikkula 044 064 6368 (Vaasa/Tyky)

ePassi-Alipay-payments

Daniela Nittoli, 050 317 2497

ePassi-Alipay for the Press (in English)

Alexander Yin, +358 (0)45 324 3268

Strategic Cooperation, International Collaboration and Corporate Finance (in English)

Alexander Yin, +358 (0)45 324 3268

E-mail addresses: surname.lastname@epassi.fi

Post and visting address: Pohjoinen Rautatiekatu 25, 00100 Helsinki