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Contact Us

Need advice on setting up or using ePassi? Contact us!

Online customer support

See frequently asked questions, search for solutions by keyword, or leave us a support request to get a personal answer from us.

We aim to respond to requests as soon as possible, and no later than the next business day.
Support & FAQ

Call
0200 69 000

If you need urgent help, you can always call us.

Customer support is available by phone:
Mon-Thu 8.30 AM - 5 PM, Fri 8.30 AM - 4 PM
Closed on weekends & holidays.
Calling fee 1,75 € + local line cost (mobile line cost)
Call us 0200 69 000

Support for employers

You can quickly contact us by leaving a support request or email aftersales@epassi.fi

Sales for employers

Southern, Southwestern and Eastern Finland
Niilo Koivisto 050 462 7759
Teemu Kunttu 050 516 0554
Anssi Raitio 050 464 1171
Mari Peitsara 050 305 3999

Western, Central and Northern Finland
Miikka Melantie 044 064 6363
Mirko Melantie 44 064 6361

Email: etunimi.sukunimi@epassi.fi

Support for merchants

Well-being, Sports & Culture
Riikka Sivula 040 548 0459

Restaurants
Toni Lehtinen 050 351 9579

Alipay, WeChat Pay and Siirto
Daniela Nittoli 050 317 2497 (Finnish & English)
Sharine Li 050 365 4091 (English & Chinese)


Email: firstname.lastname@epassi.fi

Postal Address

ePassi Payments Oy

Pohjoinen Rautatiekatu 25
00100 Helsinki
Support

Submit a support request

or call us 0200 69000

Mon-Thu klo 8:30 AM - 4.30 PM
Fri 8.30 AM - 4 PM
1,75 € + lnc/mcc
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