Returns.

If you do not wish to redeem the bike at the end of the lease, you can return it to our merchant partner.

Here's how the return works:

1. Contact Epassi

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If you wish to return your bike, please contact us at bikes@epassi.fi at least one month before the end of the lease.

2. Wait for instructions

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Once we have received your email, we will send instructions regarding the return to your email address. The bike must be returned to the merchant appointed by us before the end of the contract period.

3. Return

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You will receive a confirmation from us when we have received your bike. The condition of the bike will be checked and the return will be accepted if the bike meets the return criteria (found below). If the bike does not meet the return criteria, we will provide an estimate of the maintenance that should be carried out on the bike to meet the criteria.

Return criteria.

If there is a delay in the return of the benefit bike, the rental term will automatically continue for one month at a time. The employer can then deduct the rental costs from your salary.

The bike must be returned to the bike merchant indicated by Epassi by the end of the leasing period. Ownership of the bike will not transfer until the return is approved. The insurance is valid until the bike is returned.

  1. The Bike has been serviced and the consumable parts have been replaced in
    accordance with the instructions and maintenance programmes of the
    component manufacturers, bike manufacturers and bike sellers. In the event of a dispute, the burden of proof lies with the Employee.

  2. The frame, front fork and handlebar are straight and they show no wear and tear
    beyond what is expected.

  3. The wheel rims show no wear and tear and no spokes are broken.

  4. The controls (brake handles, gears, e-bike display and controls) are intact and in
    working order.

  5. Transmission is in normal working condition.

  6. The brakes are in working order taking into account normal wear and tear.

  7. The tires are in working order taking into account normal wear and tear.

In the case of an e-bike:

  1. the electric assistance and its control functions are in normal condition, and in particular

  2. The remaining capacity of the battery is in accordance with the manufacturer's
    instructions in relation to the age of the bike and the amount of use, but not less
    than 70 %.

  3. The power supply and any keys are included.

If the bike does not meet these criteria, the customer must pay for any repair costs or redeem the bike.

Do you want to redeem the bike after the rental term?

Epassi will send you a separate invoice for 5 % of the original price before the end of the rental term. Once the payment has gone through, ownership of the bike will pass to you at the expiration date of the original rental term.

Wish to terminate your lease in the midst of the rental term?

LEARN MORE ABOUT YOUR OPTIONS