Give your daily life a little twist – wherever and whenever you want 

Check with your employer that your information has been added to ePassi. When you sign in to your account for the first time, your username is your phone number with no space characters or hyphens (i.e., 0401234567).  

Make sure you have written your password correctly. Check there are no extra spaces. If needed, you can order a new password here. 

If the link doesn’t open, copy it (including the last == characters) and paste it to a new tab. Write a new password and press “Save.”  

You can order a new password here. Your username is your phone number with no space characters or hyphens (i.e., 0401234567).  

After receiving a new password, enter your username into the ePassi online service. The password link will be sent to you as an email and SMS. Open the link and change the password. 

If the link doesn’t open, copy it (including the last == characters) and paste it to a new tab. Write a new password and press “Save.”  

Contact your employer. The employer registers employees to their ePassi account. 

You get a notification once your employer has activated your ePassi. The username and the password will be sent to your email.  

If your name or phone number has changed, please contact your employer. Usually, the payroll administrators are the ones managing ePassi accounts. 

Your employer can define which benefits are being offered and for how long they can be used. Usually, the benefits expire at the end of the year, but not always. Once the benefit has expired, it can’t be used anymore.  

If you want to check your benefits’ expiration date, log in to the ePassi online service. You’ll see the expiration date by clicking the benefit icon.

When the job contract ends, your employer decides what will happen to the benefits. Usually, they can’t be used after the employment relationship has ended. Ask your employer for more information. 

For security reasons, you can’t update your phone number by yourself. Please contact your employer. Usually, the payroll administrators are the ones managing ePassi accounts. 

One phone number can be connected to only one ePassi account. So your previous employer must delete your account before you can start using ePassi with your current employer. Please contact your previous employer and ask for your information to be deleted from their ePassi account. After this is done, your new employer can create a new account for you.

Your employer manages the employees’ information and has ceased your right to the benefits. Please contact your employer.

We are happy to help with all ePassi related questions. You can contact us, whether in the online service or via email (info@epassi.fi). You can also reach us by phone (0200 69 000). Read more here. 

It’s easy to pay with ePassi. You can pay with an app, with your phone number, or at the online service. Please note that all payment methods aren’t available everywhere. You can check available payment methods at ePassi merchant search. 

Paying with an app 

ePassin sovellus näyttää etusaldojesi tilanteen. Lataa sovellus täällä – se ei vie kuin hetken. Kun haluat maksaa, etsi käyttöpaikkahausta oikea toimipiste. Syötä sitten maksettava summa tai valitse tuote. Hyväksy maksu ja näytä kuitti puhelimesi ruudulta kassalla. Huomaa, että kuitti on voimassa 15 minuuttia maksuhetkestä.

ePassi app shows the balance of your benefits. Download the app here – it won’t take long. When you want to pay, find the right merchant at merchant search. Then enter the sum or pick the right product from the list. Accept the payment and show the receipt to the cashier. Please note that the receipt is valid for 15 minutes only.

Paying with a phone number 

Some merchants can accept the payment with a phone number. At the cashier, tell you’d like to use this payment method. Show your ID card, give your phone number and tell the sum you want to pay with ePassi. You’ll get a receipt to your ePassi app – or as an SMS if you haven’t got the app. 

Paying online 

Some merchants (i.e., sports clubs) can’t accept cash payments. Instead, they’ll give you an invoice you can pay at ePassi online service. Login to your account and click “online payments” at the sidebar. Enter the merchant’s name and fill in the information required. Then click the “pay” button. The payment will be charged from your ePassi balance right away. You can also pay with MyMoney if you like. You’ll get a receipt to your email – send or show it to the merchant if needed. 

The Flex balance refers to your personal ePassi Flex budget that some employers offer to their employees. Flex binds the different benefit types to one budget that you can use the way you want. I.e., you can pay for a concert ticket and a massage with it. Alternatively, you can use the entire budget for one benefit only, as long as the tax cap won’t exceed. 

Your employer has chosen Flex for at least two of the following benefits: sports & culture, well-being and commuting.

You can follow your Flex budget in the ePassi app. Please note: i.e., if you have €400 as your Flex budget, you’ll see the maximum non-taxable sum at each benefit balance chosen for your Flex. So it would say €400 in the sport, €400 in the culture, and €300 for the commuting. Still, your Flex budget would be €400 altogether, not €400 + €400 + €300 = €1 100. When you make purchases, the total budget decreases. Also, the benefit specific balances will be updated along with each payment. 

The receipt is valid for 15 minutes only. So don’t make the payment beforehand. Show the receipt right after paying at the cash desk. If the receipt has expired, the merchant doesn’t need to accept the payment.

According to the taxation instructions, your lunch can cost at minimum €6,80 and maximum €10,70. Your employer may have also defined another sum for your lunch benefit, anyway between €6,80–10,70. The meals that cost more or less you can pay partly or entirely with OmaRaha balance. OmaRaha is your personal money you can top-up into the ePassi app from your bank account. It comes especially handy when the meal costs less than €6,80. 

If your employer has set the daily €10 limit for lunch benefit, but your lunch costs €12, you can pay the difference at the ePassi app by one transaction only. €10 will be charged from your lunch balance and €2 from your OmaRaha balance.

When you pay the sum exceeding your daily lunch limit with OmaRaha, there’s no upper limit for the meal price. So, you can pay for a three-course dinner with ePassi, if you like. Also, the sum smaller than €6,80 can be paid entirely with OmaRaha. Read more about OmaRaha here. 

Most likely, there’s a deductible required. So you must first top-up some OmaRaha into the app. After that, the lunch benefit becomes available. Read more about OmaRaha here.

If your employer has decided you must pay a deductible for your lunch benefit, top up some OmaRaha into your ePassi app. Then, the lunch balance will be available according to the number of working days of the month. 

The benefit consists of the lunch benefit provided by your employer and the deductible share paid by yourself. Therefore, you’ll see the maximum benefit sum available for the month as your lunch balance. 

Please note that your OmaRaha balance can be bigger than the lunch balance available. If you top up OmaRaha to your account more than the monthly deductibles would require, you won’t receive the lunch benefit of the next month before the 1st day of the month. 

To conclude: OmaRaha must be topped up to keep the lunch benefit available. You can top up OmaRaha whenever you want. Read more about OmaRaha here.  

If you’ve made a double payment or paid to the wrong merchant, please contact the merchant. If you reach them within an hour, the merchant can withdraw the payment by themselves. In other cases, the merchant must send an email to ePassi (info@epassi.fi) and ask the payment to be canceled. The email should include the person’s name, the sum, and the payment date and time.

ePassi cannot refund payments without merchant consent.