Employee benefits are such a nice thing. Thanks to ePassi, now it’s also nice to use them. No more fuss or extra stress – everything’s been taken care of.
Your job is to go and enjoy those little breathers, be it the best sushi lunch in town, a decent laugh at a theatre, or a massage that your shoulders will be praising. Whatever suits you best.
Did you receive a message from us and your employer, that ePassi is now activated for you?
Here's how to start, fast & easy →
As soon as your employer has added your information to ePassi, you'll get credentials via email or SMS.
If you can't find that message from your phone with the search "ePassi" - you can always order a new password here. Your username is your phone number.
Now open the ePassi app in your phone and log in with your new credentials - you'll only have to do that once!
In the app you'll be able to see your benefit balances, search for merchants and make payments.
ePassi Lunch is a splendid everyday benefit. A proper lunch with colleagues refreshes and gives you a necessary break. You can use your lunch benefit any time, every day.
The lunch benefit saves you money, too. Your employer can offer you ePassi Lunch as a fringe benefit (bonus) or a payroll deduction when the tax value (75 %) is cut from your salary.
You can use the culture benefit to pay i.e. a Museum Card, a festival ticket, or a ceramics course. Equally, it goes for buying a movie ticket or an art gallery entrance.
The amount of sport and culture benefits combined can be 400 euros per year per employee.
You can use the wellbeing benefit for a wide range of wellbeing services outside occupational health care, like massage, medical examination package, or a dentist consultation.
ePassi Wellbeing covers also services like physiotherapy or osteopathy. Instead, services related to esthetics can’t be paid with wellness benefit.
With a commuting benefit, you conveniently cash in your daily journeys to work. You can pay the local transit cards, train and bus passes, and season tickets with ePassi in all R-kioski stores, Stockmann and HSL customer service offices (Itis, Pasila, and Railway Square).
Your employer can offer the benefit as a fringe benefit (bonus) or a payroll deduction.
Pay with the ePassi app and show the receipt at the cash desk.
After the payment, the receipt is valid for 15 mins - so make the payment when you are physically on the cash desk.
You can use it for lunch, sport, culture, and wellbeing benefits.
If app payments are not accepted (R-kioski's as one example) - the cashier checks your ID and charges the sum with your phone number at the ePassi online service.
Remote payments can be made in two ways, either via
1) ePassi payment button in over 200 webshops (including Finnkino, Museum card and many others.) At the checkout, choose ePassi as the payment method, and you’ll be redirected to ePassi online service. Confirm the payment with your credentials & you'll return to the webstore.
or 2) ePassi online service. Login to your ePassi account in the browser, choose "Online payments" and make the payment. You'll get a receipt that you can show to the receiver of the payment.
MyMoney is your own money that can be uploaded to ePassi and used whenever needed. It makes paying easy and flexible because other paying methods are not required.
MyMoney comes especially handy when the sum is bigger than the benefit value. With the ePassi app, you can pay the whole sum at once. The receipt shows how the sum has been divided between benefit balance and MyMoney.
MyMoney can be used in app, payment button & online payments.
Check with your employer that your information has been added to ePassi. When you sign in to your account for the first time, your username is your phone number with no space characters or hyphens (i.e., 0401234567).
Make sure you have written your password correctly. Check there are no extra spaces. If needed, you can order a new password here.
If the link doesn’t open, copy it (including the last == characters) and paste it to a new tab. Write a new password and press “Save.”
You can order a new password here. Your username is your phone number with no space characters or hyphens (i.e., 0401234567).
After receiving a new password, enter your username into the ePassi online service. The password link will be sent to you as an email and SMS. Open the link and change the password.
If the link doesn’t open, copy it (including the last == characters) and paste it to a new tab. Write a new password and press “Save.”
Contact your employer. The employer registers employees to their ePassi account.
You get a notification once your employer has activated your ePassi. The username and the password will be sent to your email.
If your name or phone number has changed, please contact your employer. Usually, the payroll administrators are the ones managing ePassi accounts.
Your employer can define which benefits are being offered and for how long they can be used. Usually, the benefits expire at the end of the year, but not always. Once the benefit has expired, it can’t be used anymore.
If you want to check your benefits’ expiration date, log in to the ePassi online service. You’ll see the expiration date by clicking the benefit icon.
When the job contract ends, your employer decides what will happen to the benefits. Usually, they can’t be used after the employment relationship has ended. Ask your employer for more information.
For security reasons, you can’t update your phone number by yourself. Please contact your employer. Usually, the payroll administrators are the ones managing ePassi accounts.
One phone number can be connected to only one ePassi account. So your previous employer must delete your account before you can start using ePassi with your current employer. Please contact your previous employer and ask for your information to be deleted from their ePassi account. After this is done, your new employer can create a new account for you.
Your employer manages the employees’ information and has ceased your right to the benefits. Please contact your employer.
Sure. For example, some of the sports clubs can’t receive cash payments. Instead, you can pay at the ePassi online service. Log in and choose “Online payments” at the side menu. Search for the right merchant and follow the instructions. If you can’t find the merchant by merchant search, the payment can’t be made online.
Additionally, many web stores have an ePassi pay button available. With the pay button, you can make a payment remotely as well. I.e., at these sites, you can pay with ePassi.
You can suggest new merchants for ePassi here. We’ll contact the merchants indicated by our customers and introduce ePassi for them.
If your employer has offered you the culture benefit, you can pay with ePassi at Finnkino. Find the right movie theatre at the ePassi app, pay for your tickets, and show them to the cashier. With ePassi, you can also pay for a season ticket.
If your employer has offered you the commuting benefit, you can top up your travel card with ePassi at R-kiosks and HSL service centers. At the cashier, tell you’re paying with ePassi and give your phone number. An identification card is required, too.
Massage can’t be paid with sport benefit, as taxation instructions say it can’t be regarded as a physical exercise. Instead, the wellbeing benefit can be used for paying for the massage. Check your account what is included in your benefits. See also if your employer has made any restrictions to their usage.
Yes, you can pay, for example, for a private ski rental with an ePassi sport benefit. Use the merchant search for finding potential merchants.
Flex is your personal budget. You can divide it the way you want between the benefits included in the package by your employer, i.e., between wellbeing and commuting benefits. With Flex, paying goes similarly to the other benefits. You can check your Flex balance in the app. If your employer has set a deductible for using Flex, you must top up OmaRaha into your ePassi account. After that, the Flex benefits are straight available.
Please note: If you have €400 available at Flex, you’ll see the maximum tax-free sum at each benefit type in the ePassi app. I.e., €400 for sport, €400 for culture, and €300 for commuting. Nevertheless, your Flex budget is no more than €400 decided by your employer (not €400 + €400 + €300 = €1 100). When you use the benefits, the Flex balance gets smaller. Similarly, the benefit-specific balances are updated along with each payment.
When an employer takes ePassi into use, they should inform employers about potential deductibles. So please check with your employer.
I.e., if you know you should have €100 for sport benefit, but the balance doesn’t show it, you must top up OmaRaha to make it available. With OmaRaha, you can pay the deductible set by your employer.
It’s easy to pay with ePassi. You can pay with an app, with your phone number, or at the online service. Please note that all payment methods aren’t available everywhere. You can check available payment methods at ePassi merchant search.
Paying with an app
ePassin sovellus näyttää etusaldojesi tilanteen. Lataa sovellus täällä – se ei vie kuin hetken. Kun haluat maksaa, etsi käyttöpaikkahausta oikea toimipiste. Syötä sitten maksettava summa tai valitse tuote. Hyväksy maksu ja näytä kuitti puhelimesi ruudulta kassalla. Huomaa, että kuitti on voimassa 15 minuuttia maksuhetkestä.
ePassi app shows the balance of your benefits. Download the app here – it won’t take long. When you want to pay, find the right merchant at merchant search. Then enter the sum or pick the right product from the list. Accept the payment and show the receipt to the cashier. Please note that the receipt is valid for 15 minutes only.
Paying with a phone number
Some merchants can accept the payment with a phone number. At the cashier, tell you’d like to use this payment method. Show your ID card, give your phone number and tell the sum you want to pay with ePassi. You’ll get a receipt to your ePassi app – or as an SMS if you haven’t got the app.
Some merchants (i.e., sports clubs) can’t accept cash payments. Instead, they’ll give you an invoice you can pay at ePassi online service. Login to your account and click “online payments” at the sidebar. Enter the merchant’s name and fill in the information required. Then click the “pay” button. The payment will be charged from your ePassi balance right away. You can also pay with MyMoney if you like. You’ll get a receipt to your email – send or show it to the merchant if needed.
The Flex balance refers to your personal ePassi Flex budget that some employers offer to their employees. Flex binds the different benefit types to one budget that you can use the way you want. I.e., you can pay for a concert ticket and a massage with it. Alternatively, you can use the entire budget for one benefit only, as long as the tax cap won’t exceed.
Your employer has chosen Flex for at least two of the following benefits: sports & culture, well-being and commuting.
You can follow your Flex budget in the ePassi app. Please note: i.e., if you have €400 as your Flex budget, you’ll see the maximum non-taxable sum at each benefit balance chosen for your Flex. So it would say €400 in the sport, €400 in the culture, and €300 for the commuting. Still, your Flex budget would be €400 altogether, not €400 + €400 + €300 = €1 100. When you make purchases, the total budget decreases. Also, the benefit specific balances will be updated along with each payment.
The receipt is valid for 15 minutes only. So don’t make the payment beforehand. Show the receipt right after paying at the cash desk. If the receipt has expired, the merchant doesn’t need to accept the payment.
According to the taxation instructions, your lunch can cost at minimum €6,80 and maximum €10,70. Your employer may have also defined another sum for your lunch benefit, anyway between €6,80–10,70. The meals that cost more or less you can pay partly or entirely with OmaRaha balance. OmaRaha is your personal money you can top-up into the ePassi app from your bank account. It comes especially handy when the meal costs less than €6,80.
If your employer has set the daily €10 limit for lunch benefit, but your lunch costs €12, you can pay the difference at the ePassi app by one transaction only. €10 will be charged from your lunch balance and €2 from your OmaRaha balance.
When you pay the sum exceeding your daily lunch limit with OmaRaha, there’s no upper limit for the meal price. So, you can pay for a three-course dinner with ePassi, if you like. Also, the sum smaller than €6,80 can be paid entirely with OmaRaha. Read more about OmaRaha here.
Most likely, there’s a deductible required. So you must first top-up some OmaRaha into the app. After that, the lunch benefit becomes available. Read more about OmaRaha here.
If your employer has decided you must pay a deductible for your lunch benefit, top up some OmaRaha into your ePassi app. Then, the lunch balance will be available according to the number of working days of the month.
The benefit consists of the lunch benefit provided by your employer and the deductible share paid by yourself. Therefore, you’ll see the maximum benefit sum available for the month as your lunch balance.
Please note that your OmaRaha balance can be bigger than the lunch balance available. If you top up OmaRaha to your account more than the monthly deductibles would require, you won’t receive the lunch benefit of the next month before the 1st day of the month.
To conclude: OmaRaha must be topped up to keep the lunch benefit available. You can top up OmaRaha whenever you want. Read more about OmaRaha here.
If you’ve made a double payment or paid to the wrong merchant, please contact the merchant. If you reach them within an hour, the merchant can withdraw the payment by themselves. In other cases, the merchant must send an email to ePassi (email@example.com) and ask the payment to be canceled. The email should include the person’s name, the sum, and the payment date and time.
ePassi cannot refund payments without merchant consent.
MyMoney is your personal money that you can top up to ePassi from your bank account. MyMoney can be used when the payable amount exceeds the benefit value. Then you can cover the whole sum at once, and no other means of payment are needed.
I.e., if you buy a €12 lunch, the lunch benefit covers €10,70 (the maximum sum defined by tax administration). The difference, €1,30, can be paid with MyMoney.
You can also use MyMoney to cover the potential deductible of the benefits.
MyMoney works at every place accepting mobile payments. You can pay with it whenever you want, with no limits for the amount – as long as the payment applies to such benefit you are entitled to. I.e., if you have only sport benefit available, you can’t use MyMoney for paying for wellbeing services.
The easiest way to upload MyMoney is to use the ePassi app. Alternatively, you can also do it via the ePassi online service. The minimum amount is €50.
When you top up MyMoney in the app, you’ll be directed to your personal banking service, where you can accept the transfer. After that, the sum will be straight available as your MyMoney in the app.
If you want to top up less than €50, you can do it as a bank transfer in your online bank. You’ll find the information needed in the ePassi online service: click “Top-up” at the MyMoney icon and proceed to “Top up as a bank transfer.” The sum will be available as your MyMoney in 1–3 days.
No, it won’t. MyMoney will be saved as such for the next year.
If you want to transfer your MyMoney back to your bank account, log in to your ePassi online service and click “MyMoney return” at the MyMoney icon. Then follow the instructions. The transfer will be available in your bank account in 5 days. The €5 service fee will be reduced from the sum.
If your ePassi account has been canceled, you can send a return inquiry to firstname.lastname@example.org. Tell your employer’s name, your phone number, and your bank account information in the email. The inquiries will be handled within a week. The money will be returned to your bank account in 1–3 days after that.
If you’ve made an MyMoney bank transfer without your reference number, or it has been incorrect, the money won’t be transferred automatically. Please note that the reference number shouldn’t be copied from any previous payment.
Please send a copy of the bank transfer receipt to email@example.com. Tell your name, the sum, the date, and the bank account number you have paid for. We will then return the money to your ePassi account. The €5 service fee will be reduced from the sum.