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PIN code in the Epassi app.

Keep your personal information secure with a simple PIN code.

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Why is a PIN code being introduced?

Whether it's a work phone, a shared device, or just for your personal use, enabling a PIN code ensures that your personal information remains under your control.

 

  • Work and shared devices: If you’re using a work phone that will later be passed on to another employee, a PIN code ensures that no one else can access your information.
  • Personal security: Lost or stolen device? Your PIN code keeps important information safe, even if the device falls into the wrong hands.

Data security is our priority.

That’s why we’ve introduced a personal PIN code in the Epassi app to better protect employees’ personal and payment information.
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Prevent unauthorized access to your account.

Even if your phone falls into the wrong hands, the PIN code ensures that no one can log into your account without you. This added layer of protection keeps your account activity secure.

Your data security matters to us, which is why we don’t store biometric data, such as Face ID or fingerprints. All data remains solely on the employee’s own device.

 

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A security standard trusted by leading companies.

The PIN code, used widely in the financial sector, supports the safe and secure use of devices. Leading financial companies use personal PIN codes as a protection standard to prevent fraud and ensure the security of their customers’ accounts.

 
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How to setup your PIN in Epassi app.

Once the PIN is set, the login process remains just as fast and easy — but even more secure.

 

  1. Open Epassi app and select User from the bottom bar.
  2. You can set the PIN code from "Add PIN code" section.
  3. The application will ask you to perform strong authentication if you have not done so before.
  4. After the PIN is set, you can choose whether to allow the use of biometric identifiers.
Download instructions in PDF.
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Forgot your PIN code? No worries!

Can’t remember your PIN? You can regain access to your account through a simple verification process. Resetting your PIN in the Epassi app is quick and easy directly in the Epassi app.

Frequently asked.

Why is setting a PIN code necessary?

A PIN code enhances the security of your account and protects it from unauthorized use. This is especially important if:

  • You’re using a work phone that may later be passed on to another colleague.

  • Lost or stolen device? Your PIN code keeps important information secure, even if the device falls into the wrong hands.

How to setup PIN?
  1. Open Epassi app and select User from the bottom bar.
  2. You can set the PIN code from "Add PIN code" section.
  3. The application will ask you to perform strong authentication if you have not done so before.
  4. After the PIN is set, you can choose whether to allow the use of biometric identifiers.
Please note that to set up a PIN code, you must have Epassi app version 5.2.0 or later installed. This version will be gradually released in app stores. At this time, it is not possible to set up a PIN code via a web browser.
What happens if I don’t set a PIN code?
A PIN code must be set by August 31.
Starting from September, a PIN code will be required to log in to the Epassi app. Without it, you won’t be able to access your account. To continue using your benefits smoothly, please set up your PIN code as soon as possible.
What to do if I forgot my PIN?

No worries! You can easily reset your PIN code by following these steps:

  1. Once you have inputted PIN code five times incorrectly, you will be guided to log in with the email of phone number you have added to your account. 

  2. Complete a quick strong authentication to verify your identity.

  3. Set a new PIN code and confirm it.

Can I use FaceID instead of PIN?

Yes! If your device supports biometric login, you can use Face ID or fingerprint recognition after setting up your PIN code.

Important: We do not store any biometric data— all authentication information remains on your device.

I don't have online banking credentials or a mobile certificate, what to do?
If you do not have online banking credentials or a mobile certificate, please submit a support request here, and we will guide you further.
Can I setup the PIN in web browser?
For now, it is not possible to set a PIN code using a web browser. This feature will be available in August. Until that please setup the PIN code in the Epassi app. 
I don’t want to set up a PIN code. Can I continue without it?
A PIN code is mandatory for all users.
After August 31, logging into Epassi will require a PIN code.
I need help.

If you have any issues setting up or verifying your PIN code, please contact our customer support team:

📩 Submit a ticket
📞 Call us 0200 69000 (1,75€/call + local network charge)