Benefit user support.
Did you get access to your Epassi benefits? See the answers to the most frequently asked questions below or read the quick guide.
My Epassi account.
What is the Epassi app called in the app store?
The app is now available under the name Epassi Nordics in both the Google Play store and the App Store.
How do I log in to Epassi?
Why can't I log in?
What should I do if my phone number, email address or name has changed?
What should I do if my phone number is in use on an Epassi account from my previous employer?
One phone number can be linked to only one Epassi account at a time. Ask your former employer to delete your details.
What if my employment ends or is interrupted?
Your employer decides how long your benefits are valid. Usually, the validity of benefits is tied to your employment. If your employment is interrupted, your employer will usually suspend your benefits. Read more here.
Bike benefit.
Paying with Epassi and my balances.
How do I pay with Epassi?
Pay with Epassi by following the instructions on this page.
What should I do if I paid the wrong merchant or made a double payment?
Contact the merchant. Read more here.
How long is the payment receipt valid in the Epassi app?
The payment receipt is valid in Epassi for 15 minutes, so only pay once you are at the location.
What price range of meals can I pay for with the Epassi lunch benefit?
You can pay with the lunch benefit within the limits set by the tax authority. You can find more information about the tax limits of the lunch benefit here.
Can I pay with NFC contactless payment?
Read more about Epassi payment methods here.
What should I do if paying by phone number or text message does not work?
You can find instructions here on what to do if paying by phone number or text message does not work.
MyMoney.
User identification.
Where to use Epassi?
Quick guides for using Epassi benefits.