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Benefit user support.

Did you get access to your Epassi benefits? See the answers to the most frequently asked questions below or read the quick guide.

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My Epassi account.

What is the Epassi app called in the app store?

The app is now available under the name Epassi Nordics in both the Google Play store and the App Store.

How do I log in to Epassi?
Log in to Epassi by following the instructions you received by email. Read more here.
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Why can't I log in?
Login failures can have different causes. You can find instructions here on what to do if you cannot log in.
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What should I do if my phone number, email address or name has changed?
Voit päivittää yhteystietosi Epassissa tältä sivulta löytyvien ohjeiden mukaisesti.
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What should I do if my phone number is in use on an Epassi account from my previous employer?

One phone number can be linked to only one Epassi account at a time. Ask your former employer to delete your details.

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What if my employment ends or is interrupted?

Your employer decides how long your benefits are valid. Usually, the validity of benefits is tied to your employment. If your employment is interrupted, your employer will usually suspend your benefits. Read more here.

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Bike benefit.

Find all questions related to the bike benefit in one place.
Go to the EpassiBIKE FAQ page

Paying with Epassi and my balances.

How do I pay with Epassi?

Pay with Epassi by following the instructions on this page.

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What should I do if I paid the wrong merchant or made a double payment?

Contact the merchant. Read more here.

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How long is the payment receipt valid in the Epassi app?

The payment receipt is valid in Epassi for 15 minutes, so only pay once you are at the location.

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What price range of meals can I pay for with the Epassi lunch benefit?

You can pay with the lunch benefit within the limits set by the tax authority. You can find more information about the tax limits of the lunch benefit here.

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Can I pay with NFC contactless payment?

Read more about Epassi payment methods here.

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What should I do if paying by phone number or text message does not work?

You can find instructions here on what to do if paying by phone number or text message does not work.

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MyMoney.
MyMoney is your own money that you can load to your Epassi account and use as needed, for example when the amount to pay is higher than your employee benefit.
READ MORE
User identification.
Epassi is a payment service provider, and its business is governed by the same laws and regulations as banks and other payment institutions.
READ MORE
Where to use Epassi?
In this section, you will find collected answers and instructions about individual service providers, e.g. Finnkino, R-kioski, grocery stores etc. You can also suggest new service providers.
READ MORE

Quick guides for using Epassi benefits.

How do I log in to Epassi? What are the different payment methods in Epassi? Get started easily with our quick guides.
Open quick guide

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FAQ & support